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    FAQ

    General

    Business headquarters are based in the UK but we work with suppliers based across the world which allows us to ship products globally.

    Nomadic Fabrics Wall Art is designed around the world and manufactured at our gallery-quality printing & framing shop.

    Orders

    In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:  

    - Your order number

    - The name of the item you did not receive

    - The name of the item you received in it's place

    - A clear photograph of the item you have received 

    Once we've received the above info, our Customer Support team will get this sorted for you ASAP! 

    We allow a 12 hour window where you can change your order. Please contact us right away and provide us with:

    - Your order number

    - product you would like to change

    - product you would like to replace it with

    Our Awesome customer support team will help you make this change right away! :)

    All prices are in USD. If you are using a credit card with alternate currency, the conversion will be done by your bank. 

    Shipping

    Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

    We run discounts and promotions all year, so stay tuned for exclusive deals.

    Due to the size of some prints, it is common for products to be shipped separately.

    If you ordered multiple items, please allow a couple days for the rest of your order to arrive. 

    Processing will take 2-4 days from the time of your order. Shipping times vary depending on the country.

    Domestic Orders USA: 3-5 Business Days
    Canada: 5-10 Business Days
    International: 7-10 Business Days

    We use many major carriers depending on your country including UPS, DHL, FedEx and more.

    Product

    Nomadic Fabrics is always committed to ensuring great customer service and a positive experience. We are more than pleased to offer our customers a 24-Month warranty on product malfunctions. 

    This guarantee entitles you to a one-time replacement of the piece unless intentionally damaged.

    Due to the nature of home decor, this does not cover fading, tearing or other damaged caused by miss-use or excessive exposure to the elements. 

    In the event Nomadic Fabrics no longer carries the product, you will be permitted to exchange your piece for another of equal or lesser value.

    We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. You can visit our Returns Policy page or simply  email us directly at support@nomadicfabrics.com and we’ll take you through our hassle free return policy!